• By registering your child, you provide consent for our doctors, allied health, and practice staff to access and use personal information to provide optimal healthcare.
• Only staff who need to see your information will have access to it.
• AI Transcription Consent: We utilize electronic medical transcribers (such as Heidi) to assist our clinicians in documenting consultations accurately. These AI tools process audio into clinical notes. By consenting to this policy, you acknowledge and agree to the use of these tools, which are managed in compliance with Australian Privacy Principles to ensure data remains secure.

• Our main purpose is to manage your child's health and provide healthcare services.
• Information is also used for directly related business activities such as financial claims, payments, practice audits, accreditation, and staff training.

• Names, date of birth, addresses, and contact details.
• Medical history, medications, allergies, adverse events, immunisations, and risk factors.
• Medicare numbers, healthcare identifiers, and health fund details.

• Directly: During registration, consultations, via our website, email, SMS, or telephone.
• Third Parties: From other family members, healthcare providers (specialists, hospitals, pathology), out-of-home care providers, health funds, or Medicare.

• With third parties for business purposes, such as IT providers or accreditation agencies.
• With other healthcare, allied health, or NDIS providers involved in your child's care.
• When required or authorized by law (e.g., court subpoenas or mandatory child protection notifications).
• To prevent a serious threat to life, health, or safety.
• We do not share information outside Australia without consent, nor do we use it for direct marketing without your express permission.

• Personal information is stored securely on our electronic medical record system, Gentu (Genie Solutions).
• All records are stored securely in Australia, and access is restricted and password-controlled.
• AI-transcribed data is processed and stored in accordance with strict security protocols to maintain confidentiality.

• You have the right to request access to, or correction of, personal information.
• Requests must be in writing to admin@hunterchildrensclinics.com.au.
• We will respond within 30 days; printing documentation may incur a $20 fee.

• Express privacy concerns in writing to admin@hunterchildrensclinics.com.au.
• We will acknowledge your complaint within two business days.
• We will attempt to resolve the issue within 30 days.
• You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

Date of approval: 18th February 2026